Question 1

Is my financial data safe?

Accepted Answer

Yes. All data is encrypted at rest with AES-256-GCM using per-user envelope keys. We use row-level security at the database layer, TLS 1.3 in transit, and strict CSP headers. We never sell your data.

Question 2

Can EXPOZOR move my money?

Accepted Answer

Never. We connect via read-only APIs (Plaid in the US/CA, TrueLayer in the EU/UK). EXPOZOR can see your transactions — nothing more.

Question 3

Which banks do you support?

Accepted Answer

Over 12,000 institutions via Plaid (US and Canada) and TrueLayer/GoCardless (Europe and UK). Other regions can import via CSV or use the EXPOZOR Agent to parse receipts and SMS.

Question 4

How does the AI categorization work?

Accepted Answer

Your own rules run first. If a rule matches, no AI is called. For unknowns, Claude Haiku classifies in batch. Results below 60% confidence are flagged for your review — we never auto-apply uncertain categories.

Question 5

What happens if I cancel?

Accepted Answer

Cancel anytime — no friction, no dark patterns. You keep access to the Free tier. A full data export is always one click away.

Question 6

How does Family sharing work?

Accepted Answer

Add up to 6 members. Each person has private accounts (only they can see) and shared accounts (visible to all members). The smart settle-up minimizes the number of payments needed.

Question 7

Do you offer refunds?

Accepted Answer

Paid plans billed monthly are non-refundable for the current period. Annual plans can be refunded pro-rata within 14 days of purchase. Email support@expozor.app.

Question 8

Is EXPOZOR GDPR compliant?

Accepted Answer

Yes. You can export or delete all your personal data in under 24 hours from Settings → Privacy. Inactive accounts are warned after 24 months then auto-deleted. We offer EU hosting (Frankfurt region).

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